Terms & Conditions

All sub-meters must be installed by a licensed electrician or plumber (as applicable). The landlord is responsible for engaging and compensating the technician.

A valid and active Kenya Power & Lighting Company (KPLC) main utility meter must be present and operational at the property before any Tari sub-meter installation can proceed. Tari sub-meters are designed to work downstream of an existing main meter only. Tari will not be liable for any direct connections, illegal bypasses, or installations carried out without a registered KPLC main meter. Any such connection constitutes a breach of these terms and may be reported to the relevant authorities.

Tari sub-meters must be connected strictly downstream from the main utility meter and must not replace or interfere with the main supply meter in any way.

Sub-meters must be housed in a dedicated meter box, separate from the main supply, to prevent interference and ensure accurate measurement.

Tari sub-meters are available for Electricity and Water utility services. The correct meter type must be selected at the time of application.

Upon successful installation and commissioning of every sub-meter, Tari will issue an official Commissioning & Installation Certificate to the landlord/property owner. This certificate confirms the meter has been correctly installed, tested, and activated on the Tari platform. No meter is considered active until the certificate is issued. The certificate must be retained by the landlord for the duration of the service agreement.

Electricity consumers are charged in accordance with the Energy and Petroleum Regulatory Authority of Kenya (EPRA) tariff schedule. Refer to www.epra.go.ke for current rates.

Water consumption charges are based on applicable county or utility provider rates in the respective service area.

Tari charges a service administration fee of 10% of revenue collected from token vending for sub-meters. This fee covers token generation, tenant support, portal access, and account management.

All funds collected through token vending will be consolidated and remitted by the 5th day of the following calendar month. Remittance will be made directly to the designated KPLC main meter account or to the registered Landlord/Property Owner account only. Tari will not remit funds to any third party, agent, or any account not registered under the applicant's name on the Tari platform. Any change of remittance details must be submitted in writing and verified by Tari before taking effect.

Landlords may request account statements at any time by contacting the Tari call centre or via their registered portal account.

All Tari prepaid sub-meters carry a 2-year manufacturer's warranty from the date of commissioning as evidenced by the Commissioning & Installation Certificate. The warranty covers manufacturing defects and component failures under normal operating conditions.

The warranty does not cover damage resulting from: tampering or unauthorised modifications; physical abuse, misuse, or negligence; electrical surges or lightning strikes; flooding or exposure to water (for electricity meters); or installation that does not comply with Section 2 of these terms.

To make a warranty claim, the landlord must notify Tari in writing within the warranty period, providing the meter number, commissioning certificate reference, and a description of the fault. Tari will assess the claim within 7 working days.

Where a valid warranty claim is confirmed, Tari will replace the faulty meter at no charge to the landlord. A new commissioning certificate will be issued upon replacement.

Faults outside the warranty period or excluded from warranty coverage will be charged to the landlord at the prevailing repair/replacement rate communicated at the time of the claim.

A meter may only be returned for replacement or resale credit where it is confirmed to be free of any physical defects, tampering, damage, or modifications. Meters with visible damage, broken seals, burnt components, or signs of tampering will not be accepted for return and no credit or replacement will be issued.

Where a meter is returned in accepted condition (as per 5.1), Tari will pay the landlord a percentage of the original purchase price as a resale credit. The applicable percentage will be communicated by Tari at the time of the return request and is subject to the meter's age, condition, and current market demand.

The landlord acknowledges and agrees that resale credit will be processed and paid within 30 days of the return being accepted by Tari, or until Tari has secured a suitable buyer/customer for the returned meter, whichever is later. Tari does not guarantee an immediate resale and the landlord must not withhold service obligations pending credit payment.

To initiate a return, the landlord must submit a written return request to Tari, including the meter number and commissioning certificate. Tari will arrange collection or provide return instructions. Meters must be returned in their original or equivalent protective packaging where possible.

Meter returns do not qualify for full cash refunds. Credits are resale-based only and subject to clauses 5.1–5.3 above.

A meter may be transferred to a new property owner upon submission of a written Transfer Request Form, a copy of Title Deed or ownership transfer documents, and clearance of all outstanding balances.

A nominal transfer processing fee applies and will be communicated at the time of request. Transfers are processed within 7 working days of receipt of complete documentation.

The outgoing owner remains liable for all obligations and outstanding amounts up to the effective date of transfer.

Where a sub-meter is linked to a specific tenant unit, the meter remains registered to the landlord. Tenant changes do not constitute a meter transfer.

Meters may not be relocated to a different property or transferred to a third party without prior written approval from Tari. Unauthorised relocation constitutes a breach of these terms.

Registered landlords may add meters to an existing account by completing an Existing/Addition application form. Each new meter must comply with all installation requirements in Section 2.

Where additions are linked to different main meter accounts, a separate application form must be submitted for each main account.

Tari reserves the right to assess whether the main KPLC meter has sufficient capacity to support additional sub-meters before approving the addition.

Additional meters are activated within 5 working days of receipt of the completion certificate and all required documentation. A new Commissioning Certificate will be issued per meter.

Tari provides tenants with access to a self-service portal where they can view their consumption history, token purchase records, and account balance. Access credentials are issued upon meter activation and may be updated by the tenant at any time.

Tenants may request monthly consumption statements to be delivered to their registered email address. Statements are generated on the 1st of each month for the preceding month and are sent within 3 working days of the request or automatically if enrolled in the monthly statement service.

Tari provides SMS alerts to tenants for key account events including: token purchase confirmations; low-balance warnings; disconnection notices; and system maintenance alerts. SMS notifications are sent to the mobile number registered on the tenant's account.

The landlord is responsible for providing tenants with their portal access details upon move-in. Tari will support tenant onboarding upon request.

Tenants are responsible for ensuring their contact details (email and mobile number) remain up to date on the portal. Tari will not be liable for missed notifications due to outdated contact information.

Tari will endeavour to maintain portal uptime of at least 98% monthly. Planned maintenance windows will be communicated in advance via SMS or email.

Faults must be reported promptly to Tari support. Delayed reporting that results in revenue loss does not exempt the landlord from obligations.

Faults resulting from tampering, abuse, or unauthorised modifications will be charged to the landlord at the prevailing rate.

The landlord shall ensure reasonable access to sub-meters for Tari technicians when maintenance, inspection, or replacement is required.

Tari collects personal information including name, ID/registration number, phone number, email address, and property details solely for delivering sub-meter services and account management.

Collected data is used to process applications, generate tokens, issue statements, provide portal access, and comply with applicable legal and regulatory requirements.

Tari does not sell or share personal data with third parties except where required by law, for payment processing, or with utility providers for billing reconciliation.

Tari employs appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure.

Personal data is retained for the duration of the service agreement and for a minimum of 7 years thereafter, in compliance with applicable Kenyan law.

Applicants and tenants have the right to access, correct, or request deletion of their personal data by contacting Tari in writing. Requests will be processed within 14 working days.

Landlords are responsible for informing their tenants that consumption data will be processed by Tari for billing and support purposes.

Tari is not a generator, distributor, or retailer of electricity or water. Tari supplies and manages sub-meters used for measuring utility consumption.

Tari shall not be held liable for any damages, penalties, losses, or legal consequences arising from direct connections, illegal bypasses, or installations carried out in the absence of a valid KPLC main meter. Full liability in such cases rests solely with the landlord or installer.

Tari is not liable for interruptions in utility supply caused by the main utility provider, government actions, or events beyond Tari's reasonable control.

The landlord assumes full responsibility for the correct installation, use, and protection of sub-meters on their property.

Tari is not a party to any tenancy agreement and will not adjudicate disputes between landlords and tenants relating to utility consumption or billing.

A landlord may terminate services by providing 30 days' written notice to Tari and settling all outstanding balances. Meters must be returned or decommissioned as directed by Tari.

Tari reserves the right to suspend or terminate services immediately in cases of breach of these terms, fraudulent activity, non-payment, or tampering.

Upon termination, all token vending ceases. Remaining tenant credits will be reconciled in accordance with Tari's credit reconciliation policy.

These Terms & Conditions are governed by the laws of the Republic of Kenya.

Tari reserves the right to amend these terms at any time. Registered landlords will be notified of material changes via email or SMS at least 14 days in advance.

These terms, together with the Application Form and any issued Commissioning Certificate, constitute the entire agreement between Tari and the applicant.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.