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Downloads

Landlords and electricians can download our guides below. Tenants will find a short guide to their meter further down: how to buy a token and what the lights and codes mean.

Company profile
Who we are and what we do, for landlords and investors.
Term sheet
The terms of our sub-metering agreement. Read it, sign it and send it back to get started.
Electrician installation guide
Step-by-step help for electricians who set up our meters.
Product catalogue
The meters we offer: single-phase prepaid (keypad), single-phase smart, three-phase and prepaid water.

Your meter, in short

Everything a tenant needs to top up and read the meter. Keep this page handy.

How to buy a token

  1. Open M-PESA
  2. Enter meter number
  3. Receive your token
  4. Key it into the meter

The paybill number is 4183611. Your token is a 20-digit number.

What the lights mean

  • Green Enough energy
  • Red Energy low, buy a token
  • Red flashing Very low, almost out
  • Buzzer Low-energy alarm

Codes you can key in

  • 801 Balance energy
  • 812 Cancel alarm
  • 817 Last amount charged
  • 830 Last token

What the screen says

Some messages begin with the letters (EE). Here is what each one means.

  • EE rEJECt Wrong number, re-enter
  • EE USEd Token already used
  • 100.00 kWh Token accepted

Keep your token message until the credit shows on the display. Never share your token with anyone. Do not tamper with or open the meter seal.

Our meters come with a 12 months warranty. Need help? Call us on 0758 424 283.