Frequently
Asked Questions

Sub-metering is the installation of individual utility meters for each unit in a multi-tenant building, allowing precise measurement and billing of each tenant's actual consumption. It eliminates cost-sharing disputes, incentivises conservation, and can recover 20–40% of previously unaccounted revenue.

We serve property developers, portfolio managers, commercial landlords, factory operators, and utilities across Kenya. Any operator managing shared electricity or water infrastructure with 10+ tenants can benefit from our platform.

Yes. We deploy both single-phase and three-phase electricity meters and prepaid water meters. Our cloud platform manages both utility types from a single dashboard.

We are actively deployed in 12+ counties including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Thika, Machakos, Kiambu, Nyeri, Meru, Kakamega, and Garissa. Contact us for coverage in other regions.

For a standard deployment of up to 100 meters, installation is completed within 48 hours. Larger portfolios (300+ units) are phased over 3–5 days. All work is coordinated to minimise tenant disruption and downtime windows are agreed in advance.

Yes. All our electricity meters carry type approval and meet IEC 62052/62053 accuracy standards. Water meters conform to KEBS and ISO 4064 standards. Certificates are provided with every installation.

We offer Single Phase Prepaid (residential/light commercial), Three Phase Prepaid (industrial/heavy loads), Smart Meters with OTA firmware and wireless telemetry, and Postpaid Smart Meters for corporate accounts. All models include tamper-proof enclosures.

Meters communicate via GSM or low-power RF to our cloud platform, pushing readings every 15 minutes. You can access live dashboards, set consumption alerts, and run remote diagnostics from any browser or our mobile app. OTA firmware updates are applied without any site visit.

Tenants pay via MPESA (the most popular method), bank transfer, card payment, or the self-service tenant portal. On payment confirmation, a unique token is sent by SMS within seconds and entered on the meter keypad to credit units.

Our platform reads meter data nightly, applies your configured tariff structure, and generates itemised invoices automatically. Invoices are delivered by email and SMS. Integrations with accounting software (QuickBooks, Xero, Sage) are available on request.

Yes. You can configure flat rates, time-of-use (TOU) tariffs, block/tiered pricing, and service charges per property or per tenant class. Rate changes are applied from the cloud — no meter re-programming required.

Clients using our prepaid system consistently report collection rates of 95–99%, compared to 55–70% on traditional postpaid manual billing. The system eliminates credit risk by requiring payment before consumption.

Contact our 24/7 NOC helpline or log a ticket via the dashboard. A technician is dispatched within 4 hours for critical faults in Nairobi and within 24 hours for other regions. Replacement meters carry a 2-year warranty.

Yes. Our Managed Service Agreement (MSA) covers preventive maintenance visits, 24/7 NOC support, firmware updates, quarterly portfolio reviews, and a dedicated account manager. MSA pricing is based on portfolio size.

Our meters generate tamper events (cover open, magnetic interference, reverse current) logged in real-time on the dashboard with push alerts. Our NOC automatically raises a site visit ticket when three consecutive tamper events are detected within 24 hours.

Yes. Every deployment includes structured onboarding: a dashboard walkthrough for property managers, a tenant portal training session, and a printed quick-reference guide in English and Swahili. Refresher training is available on request.