Frequently
Asked Questions
Plain answers about your meter and your tokens. Can't find yours? Call us.
A sub-meter gives each unit in a building its own meter. Each tenant pays for the power they use. Nobody shares a bill.
We work with landlords who rent out units, and with the tenants who live in them. Resellers can also sell our meters. Call us on 0758 424 283 and we will talk it through.
Electricity and water meters are live. We sell these meters: Single-phase prepaid (keypad), Single-phase smart, Three-phase and Prepaid water. A single-phase prepaid meter costs KES 4,950. For the others, ask us for a price on 0758 424 283. Coming soon: gas and solar.
Tenants can buy tokens in 47 counties.
Green light: Enough energy. Red light: Energy low, buy a token. Red flashing: Very low, almost out. The buzzer is the low-energy alarm.
Key a code into the meter to see what you need. 801: balance energy. 812: cancel alarm. 817: last amount charged. 830: last token.
A screen message that starts with the error mark (EE) means the token did not work. If the screen shows "EE rEJECt", it means: wrong number, re-enter. If it shows "EE USEd", it means: token already used. When the token works, the screen shows "100.00 kWh" and your new units. It means: token accepted.
Keep your token message until the credit shows on the display. Never share your token with anyone. Do not tamper with or open the meter seal.
It is 4 steps: 1. Open M-PESA, 2. Enter meter number, 3. Receive your token, 4. Key it into the meter. Pay to M-Pesa paybill 4183611. You get a 20-digit token.
Yes. Pay 50% when you order, then remaining 50% before delivery. Shipment in 30 days. Non-refundable deposit, but fully transferable. Ask us for the pre-order price on 0758 424 283.
Call us on 0758 424 283. Our meters come with a 12 months warranty.
Call us on 0758 424 283, or send a WhatsApp message to the same number.
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