FAQ
Answers
Find answers to common questions about our services and sub-metering solutions.
What is sub-metering?
Sub-metering is the installation of individual meters for each unit in a building to accurately measure and bill for electricity and water consumption.
How long does installation take?
Installation typically takes 1-2 days depending on the size of the property. We provide a detailed timeline during the initial consultation.
What types of meters do you offer?
We offer prepaid and postpaid meters for both electricity and water, including smart meters with remote monitoring capabilities.
Do you provide maintenance services?
Yes, we offer comprehensive maintenance and support services to ensure your meters continue operating efficiently.
How do tenants top up their prepaid meters?
Tenants can top up via MPESA, bank transfers, or through our online portal. We provide multiple convenient payment options.
What happens if a meter malfunctions?
We provide 24/7 support. If a meter malfunctions, contact us immediately and we will dispatch a technician to resolve the issue.
Are your meters KPLC approved?
Yes, all our electricity meters are KPLC approved and meet all regulatory requirements in Kenya.
Can I monitor consumption remotely?
Yes, our smart meters come with a dashboard that allows you to monitor consumption in real-time from anywhere.
Still have questions?
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